gds and PANTOPIX are strengthening their partnership and bringing artificial intelligence to technical communication: With easychat, the easybrowse content delivery portal is gaining a new dialog-based assistant feature. The technology behind it is chatAssist, developed as part of the PANTOPIX SPHERE platform and integrated into easybrowse by gds. Users now benefit from AI-powered access to company-wide product knowledge – fast, accurate, and in natural language.
Ask naturally, get precise answers
easychat introduces a new way of interacting with product information. Users ask questions in everyday language – and the system responds with context-based, easy-to-understand answers drawn directly from the content in easybrowse. The underlying solution, chatAssist, combines advanced language models (LLMs) with structured company knowledge to deliver fast, accurate information exactly when it's needed.
“The close collaboration between our companies allows us to develop innovative solutions that deliver real value,” said Karsten Schrempp, CEO of PANTOPIX. “With easychat, we’re bringing powerful AI technology right to where it matters – into the everyday workflows of businesses.”
Ulrich Pelster, CEO of gds, emphasized the importance of the joint development: “With easychat, we’re creating a strong interface between people and information together with PANTOPIX. Natural interaction opens up entirely new possibilities for working with technical documentation.”
Structure meets intelligence
The quality of responses is driven by the seamless integration of Retrieval-Augmented Generation (MetadataRAG) with metadata-driven refinement and faceted search capabilities from easybrowse. This not only helps users find the right information faster, but also ensures it’s presented more effectively. At the same time, source references ensure maximum transparency.
“By leveraging metadata, easychat delivers top-notch answer quality. Users get more precise results along with better transparency and more targeted search capabilities,” explained Jonathan Schrempp, Product Owner at PANTOPIX.
The benefits from a product perspective are also clear, as Jan Grüter, Product Manager for easybrowse at gds, pointed out: “We’re making information available exactly where it’s needed – quickly, reliably, and with purpose. easychat will make everyday use of easybrowse significantly more convenient.”
Smart integration with a future focus
Integrating chatAssist as easychat into easybrowse marks another step forward for gds in delivering future-ready information solutions. Content from the portal is always up to date and readily available to the assistant, while existing permissions and role structures remain intact. No need to switch systems – everything happens right within the familiar easybrowse environment.
With easychat, powered by PANTOPIX SPHERE, the two partners are making a bold statement in the evolution of technical communication: Access to knowledge is now easier, faster, and more targeted than ever before.